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Problem buying tech from PCHome

Moderator: Mick

Re: Problem buying tech from PCHome

Postby Dog's_Breakfast » 13 Jul 2016, 12:15

SuperS54 wrote:
Dog's_Breakfast wrote:Try to return them, and I can't get through to a real human being - phone calls to recorded messages, my emails seem like they're going to Mars. "Customer Service" is an oxymoron.


If you're talking about http://shopping.pchome.com.tw/ you don't need to talk to anyone to make a return. Log onto the site, go to the customer service center link, then the return link, you print out the cover letter it spits out, stick it on the original carton and they'll come and collect and refund your credit card, couldn't be simpler. I've returned many items over the years with zero hassle.


Over the years I believe I've tried to do that twice. Succeeded the first time, but dismal failure the second time. It may be, as someone suggested, because of privacy settings, but I don't really know. Anyway, that experience made me very skeptical of buying things from PCHome just to save a small amount of money. I'll still buy from them if it's the only source for a particular product I think I need, but I'm mentally prepared to accept the loss if it goes bad. If I can get what I want from a shop staffed by real live persons, I much prefer to go that route even if it costs a little more than an online purchase.
"Rudeness is the weak man's imitation of strength."
- Eric Hoffer
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Re: Problem buying tech from PCHome

Postby SuperS54 » 13 Jul 2016, 12:32

Dog's_Breakfast wrote:
SuperS54 wrote:
Dog's_Breakfast wrote:Try to return them, and I can't get through to a real human being - phone calls to recorded messages, my emails seem like they're going to Mars. "Customer Service" is an oxymoron.


If you're talking about http://shopping.pchome.com.tw/ you don't need to talk to anyone to make a return. Log onto the site, go to the customer service center link, then the return link, you print out the cover letter it spits out, stick it on the original carton and they'll come and collect and refund your credit card, couldn't be simpler. I've returned many items over the years with zero hassle.


Over the years I believe I've tried to do that twice. Succeeded the first time, but dismal failure the second time. It may be, as someone suggested, because of privacy settings, but I don't really know. Anyway, that experience made me very skeptical of buying things from PCHome just to save a small amount of money. I'll still buy from them if it's the only source for a particular product I think I need, but I'm mentally prepared to accept the loss if it goes bad. If I can get what I want from a shop staffed by real live persons, I much prefer to go that route even if it costs a little more than an online purchase.



For a lot of items PCHome is actually more expensive than bricks and mortar and certainly more than other online options, however it's because of the fast delivery (6 hours in a lot of cases) and generous and easy return policies that I occasionally use them. For instance Sunday noon my wife informed me that we were supposed to have a new blanket for my son's playschool on Monday, the thoughts of battling through traffic, parking, dealing with idiots and wasting half a day melting were less than appealing. Picked up the tablet, ordered 4 that looked like they fitted the bill on pchome, got on with life and got a call at 7 from downstairs to say the delivery had arrived. Picked out the one my son preferred, stuck the rest back in the box, printed off the RMA and dumped it back to the security guard. Possibly cost 100NT more than if I had trolled through shopping center but definitely worth it.

No idea what privacy setting could be impacting your return, for me if it's within 7 days I just go through the stated process, leave the carton with attached printout at our security station and wait for the refund.
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Re: Problem buying tech from PCHome

Postby Dog's_Breakfast » 14 Jul 2016, 09:55

SuperS54 wrote:For a lot of items PCHome is actually more expensive than bricks and mortar and certainly more than other online options, however it's because of the fast delivery (6 hours in a lot of cases) and generous and easy return policies that I occasionally use them. For instance Sunday noon my wife informed me that we were supposed to have a new blanket for my son's playschool on Monday, the thoughts of battling through traffic, parking, dealing with idiots and wasting half a day melting were less than appealing. Picked up the tablet, ordered 4 that looked like they fitted the bill on pchome, got on with life and got a call at 7 from downstairs to say the delivery had arrived. Picked out the one my son preferred, stuck the rest back in the box, printed off the RMA and dumped it back to the security guard. Possibly cost 100NT more than if I had trolled through shopping center but definitely worth it.

No idea what privacy setting could be impacting your return, for me if it's within 7 days I just go through the stated process, leave the carton with attached printout at our security station and wait for the refund.


To be fair, it's been several years since I had to return anything to PCHome, so perhaps their service has improved. Maybe they are OK now. I did order something from PCHome earlier this year (a Buffalo wifi router for my home network) and it arrived super-quick even though I'm in Taidong. Thankfully it had no defects, so I had no need to return it. Again, I would have preferred to buy from a bricks-and-mortar store, but this is Taidong and the selection of (quality) routers on the shelves is very limited.
"Rudeness is the weak man's imitation of strength."
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