SuperS54 wrote:Dog's_Breakfast wrote:Try to return them, and I can't get through to a real human being - phone calls to recorded messages, my emails seem like they're going to Mars. "Customer Service" is an oxymoron.
If you're talking about http://shopping.pchome.com.tw/ you don't need to talk to anyone to make a return. Log onto the site, go to the customer service center link, then the return link, you print out the cover letter it spits out, stick it on the original carton and they'll come and collect and refund your credit card, couldn't be simpler. I've returned many items over the years with zero hassle.
Over the years I believe I've tried to do that twice. Succeeded the first time, but dismal failure the second time. It may be, as someone suggested, because of privacy settings, but I don't really know. Anyway, that experience made me very skeptical of buying things from PCHome just to save a small amount of money. I'll still buy from them if it's the only source for a particular product I think I need, but I'm mentally prepared to accept the loss if it goes bad. If I can get what I want from a shop staffed by real live persons, I much prefer to go that route even if it costs a little more than an online purchase.